Refund Policy
We stand behind the quality of our products and want you to be happy with your purchase.
However, we understand that sometimes things don't go as planned. If your item is damaged or defective upon receipt, we offer a hassle-free replacement within 7 days of delivery.
To start the replacement process, please send us an email at hello@itsnuu.com describing the defect with a clear photo/video, and your order id.
Your item needs to be unused and in the same condition, with the packaging that you received it in.
Our refund policy is simply a safety net for your peace of mind. We're confident that you'll be satisfied with your purchase and won't need to use it - but if you do, we're here to make it right :)
However, we understand that sometimes things don't go as planned. If your item is damaged or defective upon receipt, we offer a hassle-free replacement within 7 days of delivery.
To start the replacement process, please send us an email at hello@itsnuu.com describing the defect with a clear photo/video, and your order id.
Your item needs to be unused and in the same condition, with the packaging that you received it in.
Our refund policy is simply a safety net for your peace of mind. We're confident that you'll be satisfied with your purchase and won't need to use it - but if you do, we're here to make it right :)